Your rights and your data
Repair work means handing over a device with your whole life on it. Here is exactly what I will and will not do with it, and what you are owed as a customer.
Your data on your device
- I access only the files and settings the repair requires, and nothing else.
- I never copy personal files off your device except to a backup you have asked for and approved.
- Any backup I hold is deleted within thirty days of you collecting the device, or sooner on request.
- Passwords you give me are used for the repair and are not written down or kept afterwards. Change them after any repair if you would rather.
- Nothing is installed that you have not agreed to. No trial software, no toolbars, no monitoring.
- If I find something illegal I am required to report it. Everything else stays between us.
Your rights on every job
- A written estimate before work starts, and a fresh approval from you before any cost rises above it.
- Your old parts back on request.
- Your device back at any time, finished or not. If no work has been done, nothing is owed.
- A ninety day warranty on my labor and on any part I supply.
- An itemised receipt showing parts and labor separately.
- No charge if I cannot fix it and no work was performed.
Back up first
Back up anything irreplaceable before any repair, including with me. I take real care, but failing hardware can fail completely at any moment and no technician can promise otherwise. If you do not have a backup, ask and I will make one before I start.
What this site collects
Only what you type into the contact form: your name, how to reach you, and what is wrong. It is used to answer you and to carry out the work. I never sell or rent it, and I do not share it with anyone for marketing. Ask me to delete your details at any time and I will confirm when it is done.
The form is delivered to my inbox by Web3Forms, an outside service that passes the message along. There is no tracking on this site: no analytics, no advertising pixels, no cookies set by me.
Unclaimed devices
I will contact you at least three times. Devices left more than ninety days after that may be recycled or sold to cover the work, with any data securely erased first.